LNP is a fairly new process that the FCC mandated must occur in order to spur competition. Competition is good among the phone companies, otherwise they become lazy fat cats that assume people just want a telephone that never changes.
There is however some myths regarding LNP, dashed in with some failures to understand that for the most part, every carrier in the United States is required to port numbers to another local carrier. These myths, or fallacies only help the carriers that refuse to port numbers and must be addressed.
In West Virginia there is a phone company called Frontier that wishes to hold their customers hostage, lest they lose that all powerful phone number they’ve had for the last 10 years. Frontier refuses to port phone numbers, violating LNP laws, irregardless of fines, revocation of licenses and very, very hard slaps on the wrists by the FCC.
Further, other local phone companies won’t attempt to port a number due to the refusal of Frontier to follow the law. It’s assumed that since a CLEC can’t get a number ported that you should just give up, go on vacation and forget about it.
I’m here to educate everyone that has the following misconceptions about transferring a number, if you are a reseller of a voip service:
1. My carrier can refuse to port my landline to another landline carrier
Near zero carriers have a waiver to say they have no requirement to. If they refuse, versus saying they don’t have to, they don’t have a waiver.
2. The carrier I’m transferring to will get in trouble for not even trying to port
Your carrier doesn’t have to attempt to port if the other carrier has been breaking the law. A complaint filed will get the ball rolling.
3. LNP isn’t a right
LNP is a right, that has been in the works since 1998, and mobile LNP came into reality into 2003/04.
4. The complaint process is a lengthy form that only lawyers can fill out
The complaint form is simple, takes less than a minute and can be filled out online.
5. If my CLEC can’t get it ported, filing a complaint will do nothing
False, the carrier MUST respond to the complaint, and in writing. Once you get the response, giving it to the new CLEC will ensure they will put through the request.
Filing a form is an important first step in making sure a rogue carrier doesn’t try to stifle competition, and that’s exactly what they are doing. There is no reason to not file a complaint, since if you don’t, the FCC will never know the state of the laws that they spent millions implementing.
In conclusion, doing nothing is just mind blowing. You are allowing the monopoly to continue, so why just sit on your hands, or kick back and do nothing? File a complaint, get the process started, and while the old phone company can charge a fee for the porting, your cost savings to the new phone company will be substantial.
I won’t even mention how grateful either your customers will be that you do so much for them.
Update:
Apparently things were misunderstood, Frontier doesn’t refuse to port. There is a problem with a particular company that they cannot win 911 approval to service that area. A customer service rep didn’t know the whole story and the person that told me this information took it at face value as gospel.