You see the hype and hear from your friends: “The Magic Jack is great” but I do not agree. I had a client tell me it was great device only to learn he returned during the trial too. He had the same problem I encountered: I could not make a call.

The technical glitches are varied, but my complaint was that you seemed to have to perform Magic to get it to work. My wife had to press “end” on the client that runs on your computer in order to make a call while repeated dialing attempts returned me to dial tone.

What good is $19.95 a year phone service when you simply cannot make a call at least %50 of the time? Two out of the three times I tried to use the Magic Jack, it failed to dial or required multiple tries. When I tried to RMA the unit, I got a “page not found” and had to click twice to get the page to load. The failure to call when trying and multiple attempts to RMA is just laughable and evidence for me it is a waste of time.

By the way, my RMA # is near the 200,000 mark. Does it seem odd that if they sold 2,000,000 of the units and 200,000 RMA numbers are out there it might be a bit of Magic in advertising? Time will tell if I get my monies refunded but if it does not return, Magic will make my complaint appear here.