When your motherboard fails, who is faster at replacing/repairing it? Intel? MSI? The supposed crap master Foxconn?

When I contacted Intel about a failed board, it took over 37 hours for the leader to get back to me about replacing the board. When the board was sent away, the replacement took 4 days to return.

MSI was asked to replace a board, taking a full 24 hours to generate an RMA # for return. Good so far, right?
Then, when the board was sent in, it took 15 days to get an email stating that a new board was in bound.

Now, on to the company some love, swear by, and others say is the worst board/company out there.
I emailed Foxconn to get an RMA number, and in 15 minutes I had an email requesting more information. I replied, and in 10 minutes I had an RMA form to fax in to a Bob Wang. After faxing Bob Wang (hold the laugh please), I had an RMA number within hours. I sent the Winfast board in and in 3 days, a new board with no problems reported since.

Anyone care to add some advice on why Foxconn is so fast? I’ve determined that since they OEM so many boards for companies out there, it’s streamlined. I’ve heard rumbles that Dell/HP/Compaq and others all buy Foxconn boards. I won’t deny that almost all plastic connectors on motherboards come from Foxconn, but that doesn’t mean it’s a Foxconn board. I do have the knowledge that Foxconn was a Connector company first.

I don’t want to hear anything about performance of alternative motherboard manufactors. Some may be clunky, due to old Winchip, K5 procs and the like from the early 90’s. It’s obvious from benchmarks that cheap motherboards are just that, not clunkers.